So you want to forward an incoming call to a different user or device? Let's start with some important information.
You can forward calls to any number.
- In the case of an emergency or internet outage, call forwarding can be used to send calls to a designated failover phone number.
- If you experience bad sound quality due to bad connectivity, you send calls to your mobile phone.
- When you or a team member goes on holidays, Call forwarding can route inbound calls to a receptionist or team member who can respond on your behalf.
- If you to take a lunch break, or will be unavailable during the work day, sending inbound calls to a different team member can make sure no call goes unheard.
When enabled, if all your devices are unregistered (not active), then the system will automatically call-forward (even if the Enable Call-Forward setting is not enabled)
Bypass user's phones
When enabled, this will prevent your devices (softphones, desk phones) from ringing. Example: if you want to ONLY ring your cellphone (and not your softphone/desk phone) – enable this.
Require Key Press
When call forwarding is enabled, if you receive a call, you will first hear a prompt asking you to "press
1 to accept the call". This ensures that Corvum will take the voicemail message, rather than whatever
phone the call has been forwarded to.
Keep Caller ID
When enabled, the caller-ID of the person being forwarded will display. when disabled, the caller-ID of your Corvum account will display.
Direct Calls Only
If enabled, your calls will only be forwarded if you are rung directly and not when rung as a member of a group (ring group, etc…)
To set up or change the settings of your Call Forwarding, please contact firstname.lastname@example.org
Once you have selected your desired settings, use Feature Codes to enable and disable Call Forwarding.
The Feature Codes for Call Forwarding are as follows:
Enable Call Forwarding *72
Disable Call Forwarding *73
Toggle Call Forwarding *74
After dialing the Feature Code to enable call forwarding, the settings you specified will be immediately applied.
Note: Disable call forwarding when no longer needed!