Call Forwarding

So you want to forward an incoming call to a different user or device? Let's start with some important information.

You can forward calls to any number.

• In the case of an emergency or internet outage, call forwarding can be used to send calls to a designated failover phone number.
• If you experience bad sound quality due to bad connectivity, you send calls to your mobile phone.
• When you or a team member goes on holidays, Call forwarding can route inbound calls to a receptionist or team member who can respond on your behalf.
• If you to take a lunch break, or will be unavailable during the work day, sending inbound calls to a different team member can make sure no call goes unheard.

Failover
When enabled, if all your devices are unregistered (not active), then the system will automatically call-forward (even if the Enable Call-Forward setting is not enabled)

Bypass user's phones
When enabled, this will prevent your devices (softphones, desk phones) from ringing. Example: if you want to ONLY ring your cellphone (and not your softphone/desk phone) – enable this.

Require Key Press
When call forwarding is enabled, if you receive a call, you will first hear a prompt asking you to "press
1 to accept the call". This ensures that Corvum will take the voicemail message, rather than whatever
phone the call has been forwarded to.

Keep Caller ID
When enabled, the caller-ID of the person being forwarded will display. when disabled, the caller-ID of your Corvum account will display.

Direct Calls Only
If enabled, your calls will only be forwarded if you are rung directly and not when rung as a member of a group (ring group, etc…)

To set up or change the settings of your Call Forwarding, please contact support@corvum.io

Once you have selected your desired settings, use Feature Codes to enable and disable Call Forwarding.

The Feature Codes for Call Forwarding are as follows:

Call Forwarding
Enable Call Forwarding *72
Disable Call Forwarding *73
Toggle Call Forwarding *74

After dialing the Feature Code to enable call forwarding, the settings you specified will be immediately applied.

Note: Disable call forwarding when no longer needed!