Presence in the Corvum Platform

Presence was added to the platform on July 25th, 2025.

'Presence' is the feature that shows you whether other members of your team / account are online, and if they are currently on a phone call.

Online indicator: displays 'green' when your team member is either logged into the Corvum web portal / desktop app, or has an active login via the iOS or Android app.

• Your own status indicator will change from 'grey / empty' to the familiar 'pulsing green' when you're online, and then to 'pulsing red' when you are on a call.

• You can now watch the status of all your your team members as well - easily found on the dashboard under 'Staff Members':

   

• These 'online' users will appear at the top of the list, sorted by extension.
• If a user is not logged into Corvum, and only has a deskphone, they will not appear online.

• Any time one of your team members receive a call, you'll see their presence switch to 'red' and flash while their phones are ringing.  This works with physical desk phones, MSTeams phones, Corvum webphone, Corvum desktop app, and the Corvum Mobile Apps.

   

  

   

• Any time a team member is making an outbound call and it is ringing, their presence status will change to 'flashing red'.
• When any of your team members is on a call, their presence status will show as 'pulsing red'.
• Please note that, while this feature does accurately display when a physical desk phone is 'ringing' or 'in use', it does not display that team member as 'online' if they are not also logged into the Corvum platform as well.  If they are only using a desk phone, they may still be reachable even if the display does not indicate 'green'.

• When you are looking to transfer a call to anyone in your team, you can now easily see whether they are already on a call before initiating the transfer.