Here's how to set up your first voicemail greeting, or update it. You can change your greeting easily and at any time.
First, take note of your:
- Extension number
- Mailbox Number
- PIN (9999 by default)
If you are unsure, feel free to contact firstname.lastname@example.org for assistance.
There are 3 methods for setting up your voicemail greeting:
1. From your Desk phone or Softphone, dial *98
*If you only have one mailbox, you will not need any additional information. Most of our customers only have one mailbox.
If you have more than one mailbox, you will also need your:
- Mailbox Number
2. From another phone in your organization, dial *97.
Any staff member can set up voicemail greetings for the whole company from their own device.
You will need the:
- Mailbox number
3. From your Desk phone or your Softphone, dial your own extension number.
Regardless of the method you have used to access your mailbox, once you've entered your PIN, you will then hear the following prompt:
“You have X saved message(s)
To hear new messages, press 1
To hear your saved messages, press 2
To change your settings, press 5”
If you want to adjust your mailbox greeting, press 5
“To record your mailbox greeting, press 1
To record your name, press 2
To change your password, press 3
To record and use a temporary greeting, press 4
To remove your temporary greeting and return to your regular
greeting, press 5
To return to the main menu, press 0”
Press 1 to set your regular mailbox greeting
“At the tone, please say your greeting then press any key or
stop talking to end the recording
To save this recording press 1
To listen press 2
To re-record press 3”
Once you are happy with your greeting, press 1 to save.
Congrats! You are done!
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