Network Best Practices

In order to provide the exceptional quality of service that we have come to expect of our own platform, we have created an executive summary for best methods to connect. Our list of preferences and recommendations are as follows:

1. Connection Preferences: Wired Connection > Wifi Connection
2. Device Preferences: Desktop Device > Mobile Phone
3. Internet Preferences: Fibre > vDSL/ADSL > Cable
4. Audio Quality Preferences: Consistency > Bandwidth

Connection and Device Preferences
You can connect to the Corvum network in many different ways. Below, we’ve listed the different methods, in decreasing order, from ‘most likely to provide the best sound quality’ to ‘your results will vary’.

1. Bria softphone on computer with wired connection, or dedicated wired VoIP desk phone.
2. Bria softphone on computer over WiFi
3. Bria softphone on mobile phone over LTE / cellular data
4. Bria softphone on mobile phone over Wifi

Consistency is key - and a wired connection reduces the variables that are present with Wifi and LTE. This will guarantee a clear connection for both SIP phones and Bria Desktop devices.

Internet Preferences
Internet service providers aren’t all created equal. Consistent and reliable high-speed internet will provide amazing sound quality. On the other hand, slow or congested internet can mean difficulties with phone calls. The best types of Internet connections in decreasing order are:

• Fibre-optic wired connection
• vDSL or ADSL (high bandwidth is better if you do a lot with your connection)
• Cable-type connections
• Line-of-sight wireless or satellite (best avoided, use cellular data instead)
  

Your Internet connection can also be affected by variables such as: 

• Congestion in your ISP’s network (common with cable)
• The number of devices and resource-consuming applications connected to the network (ex: remote desktop, Netflix, Youtube, gaming)

Available bandwidth is not as important as minimizing latency and congestion. Prioritizing VoIP traffic at the router (using a feature called QoS)  is a great idea to ensure consistent call quality at all hours of the day.

Audio Quality Preferences
VoIP offers many benefits, like improved data collection and cloud compatibility. It is important to note that VOIP systems are reliant on the local environment in which they operate. This works exactly like your cellular phone connection; if you are using a VoIP phone in a location with a congested, slow, or weak netownetwork, chances are your call won't sound great

Below, we’ve listed the different methods to ensure HD call quality, in decreasing order of importance.

• Clear Data Pipeline (no congestion, voice traffic is prioritized at the router)
• Consistent Connection (internet is reliable at all hours of the day, low latency)
• Ample Bandwidth (upload speed of 10+ mbps, and download speed of 35+ mbps)

We utilize a call quality analysis system. This system operates in parallel to our voice platform, and helps us ensure the highest call quality possible by giving us data on every call made on the network. 

What we do Differently

If you experience call quality issues, we will troubleshoot to understand and resolve the issue. Due to our proprietary analytics software, we are often able to proactively alert our clients and their IT teams of these problems. In many cases, we are able to resolve these problems with the IT staff before non-technical staff members are themselves aware of the issue.

We acknowledge that our commitment to mitigate the risks of lag and jitter is what separates from other providers.