Factory Reset Polycom Phone without Admin Password

The default password for Polycom phones is '456'.  What if your phone has been changed to use a different password?  Maybe you've purchased used phones, or even new phones that have already been preconfigured to a specific service provider, and you want to set it up for use with CORVUM.

Here's how you can do it, below.

1. Locate the MAC address (serial number) of the phone you want to reset and write it down. (example of a mac address would be: 0004F2xxxxxx, or newer Polycom phones use 6416xxxxxxxx).  You can find the MAC address on a sticker the rear/bottom of the phone - Polycom uses this as the serial number as well.  Alternately, you can find the MAC address by pressing "Settings / Status / Platform / Phone" on the phone itself.
2. Write down the MAC address, and then figure out the numeric keypad equivalent of each character, and note that - this is the 'secret code' you'll need to enter. For example, for 64167fcecd68, you would use the code: 64167232368.