Factory Reset Polycom Phone without Admin Password – CORVUM Knowledge Base

The default password for Polycom phones is '456'. What if your phone has been changed to use a different password? Maybe you've purchased used phones, or even new phones that have already been preconfigured to a specific service provider, and you want to set it up for use with CORVUM.

Here's how you can do it, below.

Locate the MAC address (serial number) of the phone you want to reset and write it down. (example of a mac address would be: 0004F2xxxxxx, or newer Polycom phones use 6416xxxxxxxx). You can find the MAC address on a sticker the rear/bottom of the phone - Polycom uses this as the serial number as well. Alternately, you can find the MAC address by pressing "Settings / Status / Platform / Phone" on the phone itself.
Write down the MAC address, or take a photo of the sticker - you'll need this later.
Reboot the phone by powering down (unplug it count to 10 then plug it back in).
While phone is powering back up (you have about 5-10 seconds to complete this step) depress the following keys simultaneously:
For VVX-Series phones press and hold the dial pad keys 1, 3, 5 simultaneously during the countdown process until the password prompt appears.
Enter the MAC address of the phone (not case sensitive). To switch between alpha and numeric try one of the following:
Depress the # key or the button directly beneath this image on the phone screen (1/A/a) for Soundpoint IP
On a VVX-series depress "mode" to switch between alpha and numeric.
In some cases, you might need to generate a 'code' from the MAC address instead. Figure out the numeric keypad equivalent of each character, and note that instead of the letter - this is the 'secret code' you'll need to enter. For example, for 64167fcecd68, you would use the code: 641673232368.
Try entering this code instead of the alphanumeric MAC address.
If this works, the phone will reboot and you'll be able to access the admin menu with the default password - '456'.