When you begin using your softphones, it is important to place calls over Wifi, LTE, and wired connections from common work locations. Upon implementation, we encourage you to simulate your usual workflow to ensure that call quality is optimized at each location. There is no substitute for real-world testing, preferably under normal traffic load conditions. The results from taking these steps will help mitigate any surprises, and guarantee an accurate depiction of the call quality you can expect.
First, it is important to allow notifications so that your Bria app will properly alert you to incoming calls. Make sure you allowed the settings that Bria Enterprise requested upon first login.
If you are unsure which settings you allowed, you can always check and adjust them in your phone’s Settings app.
Simply scroll down the main settings page, until you see a list of your apps. They should be listed in alphabetical order, which makes it easier to find ‘Bria Enterprise’.
- Local Network - Allows access to WiFi
- Microphone - Needed to capture audio
- Notifications - Needed to receive calls when not using the app
- Cellular Data - Allows access to your mobile data plan
Some additional optional settings are:
- Contacts - allows access to the contacts on your phone (both personal and business)
- Face ID / Touch ID - Remembers sign in information
When using your home or office network, you will receive the best connection when wired in via ethernet cable. Available bandwidth is not as important as minimizing latency and congestion. Consistency is key - and a wired connection reduces the variables that are present with Wifi and LTE. This will guarantee a clear connection for both SIP phones and Bria Desktop devices.
Prioritizing VoIP traffic at the router (using a feature called QoS) is also a great idea, to ensure consistent call quality at all hours of the day, no matter what else your Internet connection might be used for at that time. Voice traffic is very sensitive to any kind of delay or interruption - you can’t resend parts of the conversation, or wait for parts to eventually show up. That means that even if your network works fine for browsing and loading web pages, it still may not deliver HD Audio on VoIP calls.
While using Bria on your mobile device, it is useful to remember that you’ll often have access to 2 different networks: WiFi and mobile data. Generally speaking, your cellphone should receive a stronger signal from LTE or 4G (data plan) compared to WiFi. Connection quality varies from location to location, and we recommend trying both in order to determine which is best for you. If you’re concerned about cell phone data usage, VoIP call data consumption ranges between 0.5MB and 1.3MB per call minute - about 1/8th of what watching a YouTube video uses.
Something we don’t often think about is that our mobile phones aren’t actually very good at using Wifi. Their Wifi antennas aren’t nearly as good as those found on our laptops or desktop computers. When using Wifi, you will benefit from using a powerful router (with a good antenna) located in a good place for connecting from multiple places within your home.
Corvum establishes your default settings when provisioning your Softphones.
Native Integration (available on iOS devices running iOS 10+)
Preferences - Call Handling
Native integration determines the way Bria interacts with the native phone.
- When Settings > Preferences > Native Integration is on, Bria works with the native dialer and native contacts.
- When Settings > Preferences > Native Integration is off, native calls take priority over Bria calls.
- Easier to answer Bria Enterprise calls when a device is locked. No need to rely on a small notification or unlock the screen
- A native incoming call no longer takes over an ongoing Bria Enterprise call; it is presented as Call Waiting. You now have a chance to tell the person that you have to pick up another call. You can also switch between native call and Bria Enterprise call
- All Bria Enterprise calls are captured in the native dialer call history, with option to click on an entry to call back using Bria Enterprise